Frequently asked questions
What platforms are supported?
CallOutcome works with CallRail and Twilio. You can also upload audio files directly if you use a different platform. Connect your account in under 2 minutes.
How accurate is the AI?
Our AI correctly classifies over 95% of calls. It analyses the full transcript to determine whether a job was booked, not just keywords. You can also manually override any classification.
Can clients see their own calls?
Yes. You can create partner logins for your clients so they can see their assigned calls, or share a proof dashboard link — no login required.
What happens at the call limit?
When you hit your monthly call limit, new calls will queue until your next billing period or until you upgrade. Your existing data is always accessible.
Is there a contract?
No contracts, no lock-in. All plans are month-to-month. You can upgrade, downgrade, or cancel anytime from your billing settings.
How is CallOutcome different from CallRail?
CallRail is a call tracking platform for marketing attribution. CallOutcome is call scoring software for lead gen — it tells you whether each call booked a job. They work together: use CallRail for tracking, CallOutcome for scoring.
What types of businesses use CallOutcome?
CallOutcome is built for lead gen operators, rank-and-rent site owners, pay-per-call businesses, local SEO agencies, and anyone who sends calls to partners or clients. Whether you charge per lead, per call, a flat monthly fee, or a revenue share — if you need to know what happened on every call, it's for you.
Do I need to use a specific pricing model?
No. CallOutcome works regardless of how you price your leads. Whether you charge per booked job, per call, a flat monthly retainer, or a commission — CallOutcome simply tells you what happened on each call. How you use that data is up to you.
Can I use CallOutcome just for reporting, not billing?
Absolutely. Many operators use CallOutcome to understand call quality, share transparent reports with partners, and optimise their campaigns — without tying it directly to billing. The proof dashboard and partner logins work great for ongoing reporting.
How does the AI determine if a job was booked?
The AI reads the full call transcript and analyses the conversation context — scheduling language, appointment confirmations, address exchanges, and follow-up arrangements. It doesn't just match keywords; it understands the flow of the conversation.
Can I use CallOutcome with my existing call tracking?
Yes. CallOutcome integrates with CallRail and Twilio. You can also upload audio files directly if you use a different call tracking platform. Your existing setup stays exactly as it is.
Is my call data secure?
Yes. All call data is stored securely with encryption in transit. Access is restricted to your account and any partners you explicitly invite. We never share your data with third parties or use your recordings to train AI models.